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FAQ : Frequently Asked Questions

faq frequently asked questions
1. I'm feeling overwhelmed with keeping up with housework in McKinney. Do you offer residential cleaning services?

Absolutely! ITCPMO Cleaning Services provides top-rated residential cleaning services in McKinney. We understand how busy life can be, and we’re here to help you take back your free time and enjoy a clean home.

2. I'm moving to a new apartment soon. Do you offer move-in/move-out cleaning services?

We certainly do! Our move-in/move-out cleaning services take the stress out of transitions. We’ll ensure your new place is sparkling clean and ready for you to move in, or leave your old apartment spotless for your deposit return.

3. I'm looking for a cleaning company that uses safe, eco-friendly products. Are your cleaning solutions green?

We care about your health and the environment! ITCPMO Cleaning Services uses eco-friendly cleaning products that are safe for your family and pets upon your request.

4. I have allergies and pets. Can you provide a deep cleaning service that removes allergens and pet dander?

Absolutely! Our thorough deep cleaning service is perfect for allergy sufferers and pet owners. We use proven methods to remove dust, allergens, and pet dander, leaving your home feeling fresh and healthy.

5. How often should I have my carpets professionally cleaned?

The frequency depends on foot traffic and pet ownership. Generally, professional carpet cleaning services are recommended every 12-18 months for optimal carpet health.

6. My oven is a disaster! Do you offer oven cleaning services?

We understand! Ovens can be tough to tackle. Our oven cleaning services will leave your oven sparkling like new, with minimal effort on your part.

7. I'm looking for a reliable cleaning service in McKinney. Can I trust ITCPMO Cleaning Services?

We are committed to earning your trust! ITCPMO Cleaning Services is a bonded and insured company with a team of experienced and trustworthy cleaners.

8. What are the benefits of hiring a cleaning service?

There are many benefits! Hiring a cleaning service frees up your time, reduces stress, allows you to enjoy a clean and healthy home environment, and can even improve indoor air quality.

9. Do you offer free cleaning estimates?

Yes! We’d be happy to provide a free cleaning estimate tailored to your specific needs.

10. What makes ITCPMO Cleaning Services different from other cleaning companies in McKinney?

We believe in providing exceptional customer service and a personalized touch. We use high-quality, eco-friendly products, and our team is experienced, reliable, and insured.

11. How can I schedule a cleaning service with ITCPMO Cleaning Services?

Scheduling is easy! You can contact us in this link, or call this phone (214) 892-5228 , or email, or ask for a free quote online or even book your service directly from this link. We’ll work with you to find a time that fits your schedule.

12. Do you offer recurring cleaning services or just one-time cleans?

We offer both! We can customize a cleaning plan that meets your needs, whether you need a one-time deep clean or regular maintenance cleaning.

13. What areas of McKinney, Texas, do you service?

We are working hard to expand our service area. Visit our service area page to see our current service area.

14. I have a busy work schedule. Can you clean my house while I'm not home?

Absolutely!
Many of our clients take advantage of the convenience of having their homes cleaned while they’re at work or running errands.

15. What should I do to prepare for a cleaning service?

There’s no need for extensive prep work! Just let us know of any specific areas you’d like us to focus on, and we’ll take care of the rest.

16. Is it customary to tip cleaners?

While tipping is not mandatory,
it is always appreciated by our cleaning staff who work hard to ensure your home is spotless.

17. I'm concerned about COVID-19 and other contagious diseases. Does ITCPMO Cleaning Services follow any special protocols to ensure disinfection?

We understand your concerns. ITCPMO Cleaning Services prioritizes the health and safety of our clients and staff. Our cleaners are trained on proper disinfection techniques and use hospital-grade disinfectants proven effective against viruses like COVID-19 upon your request.

 
 
18. Can you recommend some eco-friendly cleaning tips for in-between professional cleanings?

We’d be happy to help! Simple solutions like using vinegar and water for everyday cleaning or baking soda for scrubbing can be very effective. We have a blog with more tips on our website!

19. What if I'm not satisfied with a cleaning service?

At ITCPMO Cleaning Services, we strive for 100% customer satisfaction. If there’s ever an area you’d like us to re-clean, please submit a complaint form from this link and let us know within 24 hours, and we’ll be happy to address it free of charge.

20. How does ITCPMO Cleaning Services handle holiday cleaning schedules?

Our office manager coordinates holiday cleaning schedules and will contact you to reschedule your McKinney cleaning if needed.

21. Are there any cleaning tasks ITCPMO Cleaning Services doesn't perform in McKinney homes?

Due to safety regulations,
we cannot clean areas with biohazards or specific infestations. Additionally, we don’t clean exterior high windows. However, we use extension poles and microfiber dusters for high areas.

22. What are the payment options for ITCPMO Cleaning Services in McKinney?

We accept credit cards and can work with recurring customers who prefer check or cash payments. All payments are due at the time of service unless prior arrangements are made.

23. I'm ready to experience the ITCPMO Cleaning Services difference! How can I learn more?

We’re thrilled to hear it! Visit our website at itcpmo.com for more information about our cleaning services, pricing, and testimonials from happy clients in McKinney. You can also call us at (214) 892-5228 or email us at [email protected] or schedule a free quote or book now.

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