Service Policy

ITCPMO LLC (McKinney, Dallas Fort Worth & Texas)

ITCPMO LLC is a trusted cleaning service provider in McKinney, Dallas Fort Worth, and Texas. We are a locally owned and operated business with a team of reliable, insured employees. We prioritize quality and value to build lasting relationships with our customers.

Service Guarantee

Your satisfaction is our top priority. We offer an ITCPMO LLC satisfaction guarantee. If you are not happy with any area of our cleaning, we will gladly return and re-clean it free of charge, provided we are notified within 24 hours of your initial service from this link.

Scheduling and Cancellations

To schedule an appointment or make changes, please contact our office at least 48 hours in advance. Cancellations with less than 48 hours’ notice may incur a $50 cancellation fee.

We understand that unexpected situations arise. If you need to cancel your appointment due to an emergency, please contact us as soon as possible. We will do our best to accommodate your needs.

Payment Options

We accept check, cash, zelle  and all major credit/debit cards. Payment is due at the time of service.

Access to Your Home

For your convenience, we offer several secure access options. You can choose to be present during the cleaning, provide us with a key, or grant access through a coded entry system. We prioritize the safety of your home and follow strict protocols to ensure the security of your keys.

Per OSHA regulations, we cannot use your cleaning equipment without prior written consent due to liability concerns.

Pet & Child Policy

We love pets! If your furry friends are social and comfortable with strangers, they are welcome to stay home during your cleaning. However, to ensure a smooth and efficient service for everyone’s safety, we kindly request the following:

• Pets:

  • For any pets who might become anxious, aggressive, or who might come into contact with the cleaning solutions, please secure them in a separate area of the house or a fenced-in yard.

• Children:

  • To provide the most focused cleaning experience, we kindly request that children are in a safe and separate area during the cleaning service. We recommend having an adult supervise them in another room or outside. The supervision and safety of children during our cleaning service remain the sole responsibility of their parents or legal guardians.

Please note that due to sanitation restrictions, our staff cannot remove or clean up biohazardous waste, including animal feces, human waste, or blood.

Allergy Disclosure for Safe Cleaning

To ensure a safe and effective cleaning service for everyone in your home, we require advanced notice of any allergies present.

• Please inform us of any allergies (dust mites, pet dander, fragrance, etc.) prior to scheduling your cleaning. This allows us to tailor our cleaning approach and potentially avoid triggering reactions.
• We cannot be held liable for any allergic reactions or similar incidents if we are not informed of allergies in advance.

For any questions regarding our cleaning products or process, don’t hesitate to ask! We are committed to providing a clean environment, but advanced notice of allergies is crucial to avoid any potential issues.

Our Commitment to Quality

Our team is highly trained and experienced in providing exceptional cleaning services. We take great care in handling your belongings and will not be held liable for pre-existing damage to items such as shutters, wall hangings, mirrors, curtains, furniture, etc.

To ensure the best possible cleaning experience, please remove any clutter or personal belongings from areas you want us to clean. Additionally, if there are other service providers working in your home (painters, electricians, etc.), it may impact our ability to complete the cleaning within the estimated timeframe. We recommend coordinating with these service providers beforehand.

Parking

If driveway parking is unavailable, please let us know in advance about any nearby street parking options. Metered parking fees are not included in our service quotes.

We appreciate your understanding and cooperation. If you have any questions about our service policy, please do not hesitate to contact us.

Pre-Arranged Cleaning Areas

To ensure a smooth and efficient cleaning service, we kindly request that you specify the areas you’d like us to focus on prior to your cleaning appointment.

• Clear Communication: Please provide a detailed list of rooms and specific areas within each room that require cleaning. This helps us allocate resources effectively and complete the service within the allotted timeframe.
• Additional Cleaning Needs: If there are additional areas you’d like cleaned that weren’t included in the initial booking, we’d be happy to accommodate your request. However, please note that additional cleaning will incur an extra fee based on the time and resources required.

Benefits of Pre-Arranging Cleaning Areas:

• Focused Service: By pre-determining the cleaning areas, we can provide a more focused and thorough cleaning experience for the areas you prioritize.
• Accurate Quotes: Knowing the scope of work allows us to provide accurate quotes upfront, eliminating any surprises on your cleaning day.
• Efficient Cleaning: Pre-arrangement minimizes time spent discussing on-site adjustments, allowing our team to get straight to work and finish the cleaning service efficiently.

To discuss additional cleaning needs or inquire about fees, please don’t hesitate to contact us before your scheduled cleaning.

Moving Heavy Items

For the safety of both your belongings and our cleaning staff, we kindly request that heavy furniture and appliances remain in place during your cleaning service.

• Our Services: We are happy to clean around and under heavy items to the best of our ability, utilizing tools and techniques that ensure thorough cleaning without risk of damage.
• Moving Assistance: If you require assistance moving heavy furniture for more thorough cleaning, we recommend hiring professional movers separately.

Benefits of Keeping Heavy Items in Place:

• Safety First: Minimizes the risk of injury to our staff and potential damage to your belongings.
• Efficient Cleaning: Allows us to focus on cleaning tasks within our expertise and complete the service efficiently.

For any questions or specific cleaning needs regarding heavy items, please don’t hesitate to contact us!

Cleaning Heights

We prioritize the safety of our cleaning staff when working at heights. While we strive to clean all reachable surfaces, there are limitations.

• Two-Step Ladder Policy: We can safely clean surfaces accessible with a two-step ladder. This includes high shelves, light fixtures, and cobwebs within a two-step reach.
• Higher Cleaning Needs: For areas beyond a two-step reach, such as cathedral ceilings or high windows, we recommend hiring professional cleaners specializing in high dusting or window cleaning.

Benefits of Two-Step Ladder Policy:

• Safety Focus: Ensures the safety of our team while cleaning elevated areas.
• Quality Cleaning: Allows us to deliver a thorough clean within safe parameters.

Please let us know in advance if you have specific cleaning needs requiring work beyond a two-step reach. We can help you find qualified professionals for those services.

Having read our service policy, you can contact-us at any time.